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Refund Policy

Last updated: 11 May 2026

14-day refund window

We offer a 14-day refund on credit-pack purchases. If you are not satisfied with SixteenCut, you may request a full refund of any credit pack within 14 days of the purchase date.

How to request a refund

Refunds are processed by our reseller and Merchant of Record, Paddle. To request a refund:

1. Go to paddle.net and look up your order using the email address you paid with.
2. Open the order and click Request a refund.
3. You can also email us at support@sixteencut.com and we will help you through Paddle.

What happens to credits after a refund

Refunds are processed without removing previously delivered credits from your balance. We log the refund against the purchase for our records. Abuse of this policy (e.g. repeatedly requesting refunds after heavy use of the credits in a single pack) may result in account suspension under section 13 of our Terms.

Failed or duplicate charges

If you have been charged in error or charged twice for the same pack, contact support@sixteencut.com and we will work with Paddle to refund the duplicate transaction in full, outside the 14-day window where required by law.