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Terms & Conditions

Last updated: 11 May 2026

1. Who we are

SixteenCut ("we", "us") is operated by Adam Poulter, a sole trader based in Felixstowe, United Kingdom ("the Seller"). By using SixteenCut you are contracting with the Seller. Contact: support@sixteencut.com.

2. Acceptance

By creating an account or continuing to use SixteenCut you agree to these Terms. If you do not agree, do not use the service.

3. The service

SixteenCut is a browser-based video editor that auto-tracks subjects, generates AI captions and exports vertical (9:16) videos. Caption generation consumes credits purchased from us; one credit covers roughly one minute of audio.

4. Acceptable use

You must not:

• use the service unlawfully or to infringe anyone's intellectual property;
• upload content you do not have the right to process;
• upload content that is illegal, hateful, deceptive, or designed to harass;
• attempt to break, probe, scrape or overload the service or its captioning provider;
• share an account with other people, resell credits, or circumvent usage limits.

5. Accounts

You must provide accurate information, keep your credentials confidential, and you are responsible for all activity under your account.

6. AI captions — accuracy and responsibility

Captions are produced by a third-party automatic speech-recognition model. They may be inaccurate, omit words, or mis-transcribe names, jargon or accents. You are responsible for reviewing captions before publishing and for ensuring you have rights to the audio you upload. We may filter or refuse to process content that violates these Terms or our captioning provider's policies.

7. Membership, payment, billing, taxes

• SixteenCut is a membership-only service. Active membership is required to use the tools.
• Membership costs £3.99/month and renews automatically each month until cancelled.
• You can cancel anytime from your account; cancellation stops future renewals.
• Membership fees are non-refundable once a billing period has started; you keep access until the end of the period you have paid for.
• Credits are a separate, optional purchase used for AI features. Credits never expire.
• Unused credit packs are fully refundable within 14 days of purchase. Once any credit from a pack has been used, that pack is non-refundable.
• Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.
• Payment, billing, applicable taxes and currency conversion are governed by Paddle's Buyer Terms at paddle.com/legal/checkout-buyer-terms.

8. Credits

Credits are a prepaid unit of usage for AI features (e.g. HD Erase, HD Upscale, captions, voiceover). They are not currency, are non-transferable, never expire, and have no cash value. If your account is terminated for breach of these Terms, unused credits may be forfeited.

9. Refunds

See our Refund Policy. Refunds are handled by Paddle on our behalf.

10. Intellectual property

We own the SixteenCut software, brand and documentation. We grant you a limited, non-exclusive, non-transferable right to use the service for its intended purpose. You retain all rights in the video content you upload and the captions generated from it; you grant us a limited licence to process that content solely to provide the service to you.

11. Service level

We provide the service "as is". We do not guarantee uninterrupted or error-free operation. To the fullest extent permitted by law we disclaim all implied warranties (including merchantability and fitness for a particular purpose).

12. Liability

To the fullest extent permitted by law, our aggregate liability for any claim arising out of or relating to the service is limited to the amount you paid us in the twelve months before the claim arose. We exclude liability for indirect, consequential, or special damages including loss of profits, data, goodwill or content. Nothing in these Terms excludes liability for fraud, death or personal injury caused by negligence, or anything else that cannot be excluded by law.

13. Suspension and termination

We may suspend or terminate your access for: material breach of these Terms; non-payment; security or fraud risk; or repeated or serious violations of our acceptable-use rules. You may stop using the service at any time.

14. Changes

We may update these Terms. Material changes will be announced on the site or by email. Continued use after a change means you accept the new Terms.

15. Governing law

These Terms are governed by the laws of England and Wales. Disputes are subject to the exclusive jurisdiction of the English courts.